my mates bought one only cow he was starving and again there were no burgers. Took a bite and he mate this is no hot dog its. Clay cold. He was goop a chuck it, I shout the the lass serving can you warm it up .? Blank look and then to the other one give him his money back.

Don't know about anybody else but the food I see, looks lousy, it's far too deal and very often you can't have m what you want, availability dips a joke at best.

My mate was clamming I bought pies from Morrisons but he's off pastry cos it gives him bad heart burn, I buy nought but a programme and have done every home game for 10 minutes or so.

Mr a Green or Coxall this needs sorting money is been lost hand over fist! If you can't as a club be arsed to offer decent grub then don't bother, contract it out . Imagine a Greggs counter. My mates only on jobseekers £3.50 is a canny bit to somebody on about £90 a fortnight.

What's anybody else's view? I reckon I could double the net takings on food pretty easily.

Over to you Mr Butt. ...

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Anybody else's head hurt trying to decipher that?

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Was that in English?


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Someone's had a lager shandy.


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They like the sherbet ones?

I contacted Mr Green last year and offered services free of charge, didn`t get back to me, which I expected to be fair, the list of shortcomings is a long one.

There are problems with only being open for 3 hours every 2 weeks, you just need to plan it and set standards, which sadly neither are prevailant

I buy a pasty from the van outside the millhouse, take my own coffee and never get the squits!

Buying a programme every ten minutes or so,during home matches must cost a fooking fortune

The food is dire and bloody expensive for what you get, or rather don't. Don't usually eat at Pools for that reason, but was starving one game, so went for a Hot Dog. First the girl behind counter never asked if I wanted nions, thought this was strange, so I asked for onions, we have none she replied, no apology, no price reduction. i then asked where the tomato ketchup was, we have run out she replied, fookin hell I am muttering under my breath. £3.50 was handed over, the bun was stale and the dog as previously described was sh*te. Never again ! complete rip off and appalling customer service, room for 99% improvement.

Food in football grounds is awful it's not just Pools I was at Newcastle before Christmas and the stuff they were serving up made the Vic look like fine dining. Putrid burgers in bags that were £4.30. We were all starving as we'd been out early so had little choice.

I doubt they sell that much in the home end anyway, most people can get through two hours without pouching. So I doubt they see it as a key issue. They'll make far more on beer on a match day. You don't go to the match for the food do you?

Pools must have won yesterday if people are complaining about hot dogs

Anyone watch that Salford documentary? The lass in the burger kiosk enjoyed her job and prided herself on it. She was beaming when they bought her a new oven. If you could find staff like that to run each kiosk it'd be a huge improvement. If only Pools knew someone who works in recruitment!

I think some people need to get in the real World here. A few hours on minimum wage every other week is hardly desirable is it and conducive to attracting passionate motivated staff.

Salford are a non league club who get a few hundred they have one kiosk manned by a volunteer. We're a league club with several catering outlets to man.

For me pies and burgers come way down the list of priorities, if we had a winning team I wouldn't be arsed if they sold hot dog shits never mind hot dogs.

I haven't bought any food at a match for years, it's just too expensive for what you get. Even a bottle of pop is a couple of quid af the match, I can just pop to Home Bargains before and pay 40p. The youth players are normally walking round with morrisons food, its just common sense.

I wonder if it'd be worth doing at Stevenage and have outside companies pay to run the catering outlets. Surely they'd have more incentive to improve quality and subsequently profits.

I've never bought food in the ground but if they're going to serve up shite why bother at all?

I'm sure I could be tempted if they had decent pies, I'm sure we used to win awards for the best in the football league not all that long ago. A small amount of effort and sensible pricing could be a decent earner for the club.

The amount of food they scran during a match makes me wonder if we're starting a sumo team, they must hsve the digestive system of a seagull.

You are missing the point, it is not about the food, it is the lost income to the club, most food outlets, inc restaurants work on a 75% mark up, to cover wages, heating etc and it is about the match experience, pint, food, game, home, whinge!
When I go away, I buy something, if it`s shit, i`ll have something before I get in the following season, Gateshead did a canny burger pre season and it`s not rocket salad to make food pallatable, Mansfields burger buns were still frozen and they used them, piss poor planning and people took them back, loss to them!
Running out of ketchup, sausage not hot, pies crust rock hard, cold drinks not cold,it is just shit planning and as someone said, give it to a catering outfit and take a %, set the standard and pocket the cash or do it yourself properly

I don't think I'm missing any point really. So have you been back to watch Gateshead since as they did a nice burger?

Don't get me wrong of you've offered to help and that is your area of expertise then maybe the club should take you up but as I said the standard of catering at a football is fairly close to insignificant. Apparently the worst ground in the entire country for it is Wembley which says all you need to know. It's generally overpriced shit, but sometimes people are hungry (especially away fans) so they buy it. You said you have had a nice burger at Gateshead and a shit one at Mansfield. You have put roughly the same amount in each clubs coffers and will go back to neither, the quality is almost irrelevant. If you're after something nice to eat go somewhere before the match.

Rushden and Diamonds had it sorted when it came to food and drink, at least in the away end. As soon as you got through the turnstiles you were faced with the food outlet and the bar next to it. Fast service, everything fresh and available.

As Mr Butt said it's not difficult. They must have taken a fortune off hungry/thirsty Poolies every time I went.

Pools aren't unusual amongst teams in offering shit food served by people seemingly on strong sedatives, but a couple of tweaks to their processes could see them taking loads more cash.

I went back to the burger bar at Gateshead 10 minutes after the first one cos it was well good innit, I take it you have zero commercial experience?
Fantastic pie company in York called Volkes or similar, people remember a good pie, pastry or hairy variety
Quality is never irrelevent

I have a bit actually. We aren't going to cafe we are going to watch football in the fourth division if you think they could make significant profits on food then you are deluded. The vast majority of people who go to the game as home fans don't eat anything in the ground.

An area then could improve on and genuinely make more money is the bars especially at half time. The centenary bar needs either more staff or a bit of investment in one of them machines that pours multiple pints. Every week you see people get about ten minutes into half time still be well back in the queue and give up.

Obviously there's some money in it, but it can't be significant if it was surely Pools and every other club would make more if an effort? It's pretty much always over priced mass produced shite though wherever you are. They obviously don't care about quality and there's no call for improvement as people buy it anyway especially away fans.

"I know we've won eight in a row but them burger buns are frozen so I'm not going on Tuesday" said no football fan ever.

Get the Germans in to do it, or anyone else for that matter!
Only the in the U.K. is "street food" so universally shite - but people still buy it. Last time I bought"food" in a ground (in desperation) was Barnsley years ago - and I still can't get the taste of it out of my mouth. What parts of what unfortunate animal it was made of I shudder to think, I hoyed it in the nearest bin, unsurprisingly full of other burgers, pristine (!), apart from a bite-shaped semi circle.

An argument on a football message board about football,you'd could of guessed beforehand that monkeybutt would contribute as he likes food and PJ because he likes an argument!

Apologies for the quality of my initial post It was as bad as the food I am complaining about.
I will blame my iPad that at times is needing a hard stabbing of keys to type.

The quality of food/ the match day experience reflects on the club as a whole when I complained and got my refund there was no apology nought.

This club commercially must be losing money and money making opportunities hand over fist ? Who ever said its about merging spot on as the supporters we are accepting both shit quality and high prices the result no purchase made or take me own. I always take my own On principal but Saturday was an exception we had no time to go to a shop beforehand my mate was starving . There are rarely burgers these are the best of the manly fare available. Why do we accept crap I feel strongly over this and might just mail Mr Coxall and Mr Green its not rocket science. The point about the opening hours is bollocks really some people would be prepared to do three hours on minimum wage in fact if anything this could be almost a full day on match day with preparation and cleaning etc, we are an L2 club but don, t look professional we are charging far too much and like other clubs a good quality food offer at reasonable prices would change people's habits they might actually choose to eat grub match day and not feel the need to go to Morrisons etc . I am not saying compete on price t be fair you expect to pay more at matches, concerts etc but the main issue is the sub standard quality does not warrant price.
Here's two ideas if we can't be arsed then contract it out surely
Y RG can see a business opportunity if it's a contractor its up to them and RG gets payed for by the provider loses the need for staffing etc win win
2 how about some kind of partnership with somebody like Hartlepool College or an agency getting the long term unemployed etc into work doing the grub match day could be part of a course etc.

No disrespect to Hartlepool but a lot of folks just don't have the cash to pay for the grub £3.50 for a hotdog fair enough if it was top dollar the price of everything is far too much but to be fair people but it. The same probably applies to the beer and all other types of catering.

I have never sampled the carvers etc what's it like? Surely investing in a central kitchen for all prep etc would largely sort this the people on the counter then just serve it I'd have them in uniforms etc to improve the whole look. About 4 years or so I was pissed off about no getting a programme when Andy Rawley was here as Commercial Manager I said why not have then available throughout the match at your counters that worked about a fortnight. If this was my club I personally would be squeezing every revenue stream and any opportunity to part the punter from his cash Good quality grub would bring people in is is Accrington that have a good rep for pies and people go to the match and buy them?

It seems we are prepared to moan and do nought I am going o draft something up and sent it to GC and RG overall if we improve revenue get people spending if you worked on everybody on average spends between £1 or £2 match day then it's a no brainer the clubs makes money affects our ability to buy players etc.

I hope this is legible this time . One other point regarding the grub has anybody ever seen a food hygiene rating here? Whole lists of dodgy outlets that have zero or 1 star ratings in Boro, Hartlepool and across the North East.

Margin not merging this ipad corrects itself it obviously doesn't think like a fat lad from Durham ffs

if your going to emale Green/Coxhall maybe youse somethin else 2 write yur message on.