I have been for 49 minutes and 05 seconds to the Natwest

If that fooking woman thanks me for my patience one more time.......

I hope it is a free phone number

No, just a standard rate land line, still though

66 minutes 06 seconds now

Was in the Abbey National this morning and this gadgie was going off it been held on the phone for 57 minutes then cut him off he tried again 22 minutes and got cut off again he was closing his account.

They are saying I haven't made a payment on my credit card. I have actually made two via my online banking account and have my recent transactions in front me with the two payments to the Natwest in black and white and the money has been taken from my account.

They have put my through to a department called 'lost payments'...... fooking lost payments!? Did someone put it on the sideboard or something and forget about it!?

72 minutes 27 now

I need a pint after this.

Are they physically trying to look for the money!? Asking about and making posters to put on trees ect...

It could be the only explanation for this

75m 21s.........................

If it is their fault try telling them you will be charging them for your time.

They really do lose the payments in that they don't reconcile lists of payments against the list of debts for some reason.

Whenever I transfer money over the internet I always make it an unusual amount eg instead of £50 pay £50.07 instead. Someone physically has to eyeball a list of payments to match the transaction, and there'll be loads of £50 ones. The person doing the checking usually gives up after a while, which is why the bank then tells you you're in the red.