Can anyone help me with this one. On Pools World I can watch the interviews where I receive a licence before it plays but I can't watch the match highlights. With match highlights I don't get the "received licence" pop up and it just loads up the sound with no picture. I get the same when I try to view the Virgin highlights. Any suggestions as to what I need to change?

I had this on Virgin when I tried to watch it using Firefox, when I changed to IE i had no problems.

I had the same problem up until a couple of days ago. It was because I did not have the latest version of media player on my pc. I downloaded the latest version and voila, I had the image aswell as the sound. It sounds like you have the same problem.

Same here on the IE thing. I think it's because the interviews come from the club and the highlights come from PTV through the club.

Thanks - it was a Media Player issue. I downloaded version 11 and an update to their DRM licencing software and its now working fine.

I have been struggling for 2 weeks with the same problems, been through all the help desk stuff and it says says don't ever ever ever use winmedia player 11, so I didn't. (XP SP2)

I think using AOL as my browser is part of my problem, so will try with just Ie, are you using version 6 or 7?

I have one computer on 6 and one on 7 and it now works on both

Another solution from an informed source:

• Turn down video acceleration. To do this in Microsoft Windows Media Player 9 Series or in later versions of Microsoft Windows Media Player, follow these steps:
1. On the Tools menu, click Options. The Options dialog box appears.
2. In the Options dialog box, click the Performance tab.
3. In the Video acceleration area, move the slider to turn down or turn off video acceleration.
4. Test to see whether the video will play back correctly.
If the video still does not play back correctly, repeat steps 3 and 4. Move the slider down until the issue no longer occurs.
• Change the advanced video acceleration settings. To do this in Windows Media Player 9 Series or in later versions of Windows Media Player, follow these steps:
1. On the Tools menu, click Options. The Options dialog box appears.
2. In the Options dialog box, click the Performance tab.
3. In the Video acceleration area, click Advanced.
4. In the Video Acceleration Settings dialog box, click to clear the check box for Use Overlays.
5. Test to see whether the video will play back correctly. If the video does not play back correctly, and you are using Windows Media Player 10, go to step 6.
6. In the Video Acceleration Settings dialog box, click to clear the check box for Use High Quality Mode.
7. Test to see whether the video will play back correctly.

Cheers Mr Simpson.