I've tried to sign into my account on my laptop but I keep getting a message saying unable to do it but I can still use it as normal without signing in, it seems as if my windows has some how manged to to a factory reset on itself, so I can't access things that I have saved like photos/videos etc. The keyboard has even gone to an American version and I can't change that. It was working ok over the weekend and this has only happened this morning. I tried a system restore but that didn't work either.

I even tried turning it off and back on again.

Anyone have any ideas?

Pay Coxall 500 bitcoins and it be fixed.

Take it out of the way of the children and smash the fucking thing with a hammer, twenty five times.

Then reboot.

Did it once work for the NHS?


The laptop........not taking it outside and hitting it 25 times with a hammer.

What version of Windows Fensy? I'm no expert so don.t take my advice as gospel, I had a similar problem a while back.

Sounds like you've gone into a default user, possibly admin.

Find your way to users and reset your own password.

I couldn't get past the Login/password page in my case, so if Fensy is having the same problem, how do you get past the initial Login screen to admin etc?

CTRL-ALT-DEL should take you to the login screen

Tried that and still no joy, it seems to reset itself every time I sign out/shutdown, I saved a few websites to my favourites in my temporary account and they had gone when I tried to sign back in.

A quick look on google brought this page up, this is the same concern that I have

https://ugetfix.com/ask/how-to-fix-we-cant-sign-into-your-account-error-on-windows/

tREE is our resident ICT guru, he should be able to help.

In your shoes I'd just reinstall Windows.

Or system restore.

Tried both of these and at the end a box comes up saying either it failed or was unable to do it

When that lad 'accidentally' halted the ransomware attack I actually imagine it was tREE. Obviously totally oblivious as to what he'd done.