I know the lasses in the ticket office sometimes get a bit of stick at the club, but after recent events with myself I must say they have been first class.

I bought 2 season tickets last week, mine and my dads. I had my £250 and dads £250 and an extra 100 quid in my wallet. In a rush at 6:15 last Thursday and ordered the two tickets. Paid with all the cash I had on me £600. Only when I got home did I realise I had shelled out 600 quid for two tickets. Anyway I called the office Friday morning and spoke to Sarah Rowntree and Natalie who were top drawer. They said they would look in to it and get back to me. Anyway, Sarah called earlier and low and behold there was a surplus £100 and they have called to say they have it there for me.

Now as I said, sometimes the club and thee girls come under some criticism but on this note, personally I would just like to say a massive thanks to all at the club.

They should have counted it when you first paid thus meaning the issue never arised.

Thats probably true like.

I may try underpaying next time im in there and hope they dont bother to count the money they get handed over.

Probably an easy mistake to make at 6pm after processing loads of S/t's.

I REALLY like Sarah and Natalie...never had a single problem with either of them (or before them Katie..or Lucy...or indeed ANY of the Girls down there) and you're right, they don't half get some grief.

Good News for a change. Spend it on beer!

I doubt it's the fault of ticket office staff themselves, but the organisation of the staffing needs to be looked at. I had to wait from 2.40 in a queue yesterday, just to collect my season ticket which was purchased in June. There were at least 3 others from whom Sarah collected receipts & distributed their tickets.

As a result of the wait, I missed the first 3 minutes of the match, & by the time I got into the Niramax, the lottery ticket sellers had dispersed.

Word filtered along the queue that York tickets weren't being sold at that time. Surely a notice to that effect would have been useful.

For Pools, the ticket office is one of the major "moments of truth", as one leading FMCG manufacturer calls it. Hope the new owners review the ticket office structure so that potential income isn't lost.

I think it's time we got with the times a bit and did an online booking system. Then just pop into the office with a reference number and pick them up. No pissing about with databases etc. Just grab and go.

Missed the opening 6/7 minutes of the game after the ticket office staff sold me tickets in the town end after I had requested the niramax. As I finally got back into the office there was a couple morecambe fans who were wearing morecambe shirts that had been sold tickets in the town end. We both waited atleast ten minutes upon asking for replacements for our new tickets to be issued.
There was also a point when they ran out of tickets and despite the massive queue outside decided it was a great time to have a little chat with a colleague who had popped in. There was still 30/40 people out the door and yet it was still taking ridiculous times to access databases and finally get your ticket and leave.
Normally don't need to bother with the ticket office but it was a farcical non league set up. And they weren't selling York tickets, although I later realised they had atleast popped that information on the official website.

Database? What is the point? If I was banned from the ground id just ask someone to purchase one for me. Scrap it for goodness sake. Dont get me started on the millhouse catering either. Missing ten minutes of the match to stand in a queue. Pull a 100 pints 5 minutes before the half ends its not friggin rocket science.

Why they don't just open up the bottle bar, they lost 3 sales yesterday from us as just couldn't be bothered to wait.. I'm sure a lot more had the same attitude


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I've never understood the need for a database for single match tickets, not when you can but them on the gate and not have to be on any database.

Like last season CARLISLE AWAY.
Checking season ticket holders were on the DATABASE when you already on the DATABASE to obtain a Season Ticket.

Got to be the slowest selling Ticket Office in Football.
Can someone tweet the CHAIRMAN I,m sure he will sort this long running problem out!

I found it odd that I had to fill in a form to get my season ticket, which I did in front of the girl in the office, and then despite having said form in front of her, she asked me for all of the same information so she could enter it on to the computer.. What was the point in the form?

I had a mixed bag today. Rang up just after ten. Chose option 9 (admin) as someone usually answers, whereas the option for ticket office is never answered.

It just kept ringing, so I tried back and chose the option for the ticket office. It rang for a bit and went to voicemail.

Rang the admin office back, and it was answered by a lass who took all my details promptly and efficiently.

A bit too promptly and efficiently it turns out, as she rang me back five minutes later as she'd forgotten to ask for the 3 digit security code.

The proof of the pudding will be when the tickets turn up before Saturday I suppose.

I rang to get my season ticket on the 31st, i called about 9:15 and was directed to admin who said although the ticket office isnt open yet she can still sort my ticket out. Asked for my name and where I would like to stand, didn't have to bother giving all my details. Gave her my card number and payment went through, easy as that. It is very dated the way it operates though in terms of a daft database.

As I've said above they need a new POS system with an online plugin, it wouldn't take much at all.

Full credit to the club for opening the ticket office after last night's match, & credit to the admin staff who were serving customers until at least 10.00 pm

Ye credit to the club but can the club and the council finally tarmac the path on entrance to ground from Mill house side.
To many duck ponds when it rains!

Sounds like the current system is already a POS; surely it would be better if the new one wasn't.