Communication with the fans / Customers charter

Mr Irrelevant · **Joined:** Thu Aug 17, 2006 8:25 pm **Posts:** 22682

Lets test it. They say in the charter:

Quote:

Customer Service

The Club customer service contact is Kate Betts, Assistant Club Secretary, who is contactable Monday to Friday 9am until 5pm, and 9am to 5pm on Saturday home match days. Please email enquiries@hartlepoolunited.co.uk or call on 01429 272584 (Option 9).

The Club Supporter Liaison Officer is Sarah Rowntree who is contactable as above.

The Club actively welcomes feedback from our customers, both positive and negative. We believe that this helps us to deliver an improved and more effective service to you, the customer.

All queries must be submitted in writing - either by e-mail or letter - and will be acknowledged within 72 hours and, where possible, responded to within 10 working days. The acknowledgement and response will be sent in the same format in which the query was received.

Should you not be satisfied with the response you receive from the Club, you can contact The Football League Customer Services Department, Operations Centre, Edward VII Quay, Navigation Way , Preston, Lancashire, PR12 2YF or email enquiries@football-league.co.uk, or telephone 0844 335 0183.

If you are unsatisfied with the Football League’s response, you can contact the Independent Football Ombudsman by writing to The Independent Football Ombudsman, Suite 49. 57 Great George Street, Leeds, LS1 3AJ or emailing contact@theifo.co.uk or telephone: 0800 588 4066. They will investigate the complaint thoroughly and report the finding back to all parties.

However you are respectfully asked to give the Club ample opportunity to resolve your comment/query before contacting any of the above outside bodies as it is important they are contacted only as a last resort and that their resources are used to the maximum efficiency once all responses from the Club have been received and the Club advises that the matter, in the Clubs opinion, has been answered or is closed.

Read more at http://www.hartlepoolunited.co.uk/fans/ ... IgXxlb6.99

Lets see how many real responses we get and I don't mean a nonsense standard response. I'm talking about something that actually communicates not a load of platitudes.

MFR · **Posted:** Sun Feb 01, 2015 1:58 pm

My email:

Dear Kate
As a supporter of Hartlepool United for some 30+ years, I am concerned at the present situation and would wish clarification on a number of points, namely:
1) What is the current situation re ownership of Hartlepool United Football Club? Are THM the current owners and if so, could you please confirm that Mr Harris is the chairman? I ask as there are rumours that the directors of THM have failed the “fit and proper test” undertaken by the football league.
2) Could you clarify if Mr Hodcroft is still associated with Hartlepool United Football Club in any capacity? My understanding was that he has sold the club and therefore would not have any further involvement with the club.
3) Does Hartlepool United Football Club have any plans for communication with the local media, its supporters or shareholders in the near future? The situation at the club seems perilous, albeit a great result on Saturday and many of us are concerned at the lack of activity in the transfer window other than loanees.
4) Could you please identify a route so that individuals like me can purchase shares in Hartlepool United Football Club? Many of us would like an active interest in the club and this seems to be a good, direct route.
Hope to hear from you soon

Regards

Mr Irrelevant · **Joined:** Thu Aug 17, 2006 8:25 pm **Posts:** 22682

I've simply asked who are the owners and whether TMH ltd have passed the fit and proper person process.

yloop · **Posted:** Sun Feb 01, 2015 3:26 pm

I believe yesterday was Kate's last day.

Communication with the fans / Customers charter

Gadgies online